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The best car insurers in 2021

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Best car insurance companies of 2020

The Consumer Intelligence Awards 2021 have named Britain’s best car insurance companies.

These are based on feedback from more than 48,000 customers, making this the biggest insurance-focused survey of its kind. Five categories make up the awards: claims satisfaction, customer satisfaction, customer service, customer trust and recommendation by customers.

There are 10 award-winners in each category. There’s no overall winner as such, but these are the best car insurance companies in the UK right now, based on the feedback of policyholders.

Policies, claims and customer service

Of the winners listed below, just four are listed in all five categories: Aviva, Direct Line, LV= and NFU Mutual. Taking price out of the equation – which is something we’ll come to in a moment – these are the best car insurance companies when considering policies, claims and customer service.

Ian Hughes, CEO of Consumer Intelligence said: “Our awards are different from other industry awards for two major reasons. Firstly, no-one in the industry gets to vote in these awards and secondly, even the customers that are voting in the awards don’t know that they’re voting – they are simply telling us what they think about their insurer.

“As an insurer, you can’t influence the results by submitting a well-worded application or by taking me out for dinner. You simply must do an amazing job for your customers all day, every day, 365 days a year. This is what delivers great outcomes in these awards.”

Best car insurance companies

Best car insurance companies for claims satisfaction

  • Aviva
  • Churchill
  • Direct Line
  • LV=
  • More Than
  • NFU Mutual
  • Privilege
  • Quotemehappy.com
  • Saga
  • Sheila’s Wheels

Best car insurance companies for customer satisfaction

  • Aviva
  • Churchill
  • Co-op Insurance
  • Direct Line
  • LV=
  • NFU Mutual
  • Saga
  • Sainsbury’s Bank
  • Sheila’s Wheels
  • Zurich

Best car insurance companies for customer service

  • Admiral
  • Aviva
  • Churchill
  • Co-op Insurance
  • Diamond
  • Direct Line
  • LV=
  • NFU Mutual
  • Saga
  • Tesco Bank

Best car insurance companies for customer trust

  • The AA
  • Aviva
  • Co-op Insurance
  • Direct Line
  • LV=
  • M&S Bank
  • NFU Mutual
  • RAC
  • Saga
  • Zurich

Best car insurance companies based on customer recommendations

  • Admiral
  • Aviva
  • Churchill
  • Co-op Insurance
  • Diamond
  • Direct Line
  • LV=
  • NFU Mutual
  • Post Office
  • Zurich

Opinion: good insurance isn’t just about a low price

Many, but not all, car insurance adverts focus on the cost of the policy, rather than the quality of the cover and the company’s ability to handle a claim. Price comparison websites have made it easier to secure a better deal than the renewal quote, but motorists must look beyond the price and view the bigger picture.

The Consumer Intelligence Awards are a good place to start. If a company is listed in all five categories, there’s a greater chance that a claim will be handled in a swift, effective and efficient manner. Saving £50 or even £100 on the policy might turn out to be a false economy if the claims process turns out to be a nightmare.

Don’t be swayed by cuddly toys, cinema tickets or meal vouchers. Instead, look for things like windscreen cover, protection against being hit by an uninsured driver and a free courtesy car in the event of a claim.

Don’t be afraid to pick up the telephone when you’re discussing a policy or renewal. How your questions are handled at this stage might be reflective of what would happen if you need to make a claim.

The cost of cover is an important consideration, especially when household budgets are tight. But it’s worth considering the factors beyond the price, just in case the worst happens. Click here for tips on reducing the price of insurance, regardless of the provider.

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New Vauxhall Astra teased – but will it be built in Britain?

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2022 Vauxhall Astra teaser

Vauxhall has revealed first teaser images of the all-new 2022 Astra, which is due to be revealed this summer.

The new car will become the latest Vauxhall to feature the black-panel ‘Vizor’ at the front, which stretches the full width of the car to hide the various sensors modern cars are packed with.

It will also feature a high-tech cabin including the digital ‘Pure Panel’ first seen in the new Vauxhall Mokka.

2022 Vauxhall Astra teaser

Vauxhall adds that, for the first time, the Astra will be electrified, with an Astra-e version a possibility alongside plug-in hybrid models.

However, Vauxhall has yet to confirm whether the new Astra will, like the current car, be built in Britain.

Its Ellesmere Port factory has built Vauxhalls for 60 years and workers are hoping the new Astra will continue this long run.

Last month, bosses said talks about the factory’s future were “extremely positive and productive”.

Business secretary, Kwasi Kwarteng, later told the House of Commons that talks were “moving in a positive direction” and he hopeed to make an announcement “in the next few months”.

‘Pure and bold’ new Astra

2022 Vauxhall Astra teaser

Vauxhall says the new Astra showcases “extreme precision and high attention to detail” in a new interpretation of its “pure and bold” design philosophy.

“The all-new Astra will open an exciting new chapter in the 41-year history of our popular compact model,” said Vauxhall MD Paul Willcox.

“We are confident that the next generation Astra will make a powerful impression and attract new customers to the brand, especially now Astra will be electrified for the first time.”

Vauxhall will offer the new car, derived from the same platform as the upcoming new Peugeot 308, both as a five-door hatch and a Sports Tourer estate.

All models will feature the Astra nameplate centrally-placed on the tailgate at the rear, similar to the latest Mokka and Crossland SUVs.

2022 Vauxhall Astra teaser

The clean look continues inside with the fully-glazed Pure Panel incorporating two widescreen displays. They are “detoxed” and driver-oriented, like in classic BMWs.

It’s not completely button-free tough; Vauxhall retains physical controls for core functions “in the form of finely-crafted keys”.

The firm adds we’ll find out more about the new Astra in the coming months – including, hopefully, a positive decision on the future of the British plant hoping to build it.

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Mountune boosts Ford Puma ST to 260hp

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Ford Puma ST by Mountune

Renowned Ford tuner Mountune has released two upgrades for the new Puma ST crossover.

The M235 pack increases total power output by 35hp to 235hp. The second, called M260, takes power to (you guessed it…) 260hp.

The M235 kit consists of a Bluetooth dongle that plugs into the car’s OBD port and is activated via a smartphone. The M260 conversion is a little more involved, also requiring an air induction kit, charge pipe and intercooler.

Mountune says the app enables owners to select different power outputs on the move, depending on their preferences or the fuel quality used. The system also enables owners to update calibrations in future via the internet.

A history of fast Fords

Ford Puma ST by Mountune

The company – which has a long history of tweaking fast Fords – adds the upgrades have undergone a ‘rigorous testing and development process’ to deliver packages that ‘put the driver firmly in control whilst retaining an OEM [Original Equipment Manufacturer] feel’.

The packs include additional functionality, such as enhanced exhaust noise, more aggressive launch control, optimised no-lift shifting and an anti-theft mode. The M235 kit is priced from £575 and the M260 upgrade costs £675.

“The Puma ST has been well received since it was launched, and we have worked hard to improve the already impressive vehicle, taking its performance to the next level,” said David Mountain, founder of Mountune.

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World Car Awards grows to reach 298 million people

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World Car of the Year trophy

The World Car Awards program has been independently confirmed as the largest automotive awards in the world for the ninth consecutive year.

This is based on media reach across the top 25 global car markets, by analysts Cision Insight.

The World Car Awards audience actually grew by four percent last year, taking its total audience reach up to 298 million people.

The organisation made the announcement as it prepares to launch the 2022 awards season.

This will see one car named 2022 World Car of the Year – with the Volkswagen ID.4 currently holding the 2021 title.

World Car of the Year 2021 Volkswagen ID.4

For 2022, there are eight new jurors, representing Chile, USA, Latin America and Korea.

A total of 94 jurors from across the world make up the World Car Awards jury.

The 2022 awards will begin with ‘The Road to the 2022 Awards’ presentation at the New York International Auto Show on Thursday 19 August 2021 – which will also be hosted on World Car TV.

Here, the reigning winners will be celebrated – and the provisional list of vehicles eligible for the 2022 awards will be revealed.

A series of votes will take place over several months, with the 2022 World Car of the Year set to be announced on 13 April 2022.

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London launches e-scooter trial – but they are BARRED from Royal Parks

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London e-Scooter trial

Royal Parks has criticised the launch of London’s e-scooter trial, warning scooters could ‘discourage visitors and undermine the ambiance of green spaces’.

From today, it is possible to rent an e-scooter in the capital. The scheme is organised by Transport for London, London Councils and a number of boroughs.

The trial is initially taking place in Canary Wharf, Ealing, Hammersmith & Fulham, Kensington & Chelsea and Richmond, with Tower Hamlets acting as a ‘ride through’ area. 

However, Royal Parks has refused to take part in the trial and has warned people will not be able to ride through Richmond Park or Kensington Gardens.

“The parks and other open spaces we care for are principally places for quiet recreation and where pedestrians have priority,” a spokesperson told Motoring Research. 

“It is important that all our visitors feel safe in the parks and we believe that the speed and stealth of e-scooters will have a negative impact on people’s experience of the parks, particularly those with young families, with mobility challenges or with a visual or hearing impairment.

“We do not permit – and we have no plans to permit – the use of e-scooters in the parks.”

For roads only

London e-Scooter trial

E-scooter journeys will cost between £3.25 and £3.40 for a 15-minute ride and they are only allowed to be ridden on roads, not pavements, TfL said.

Three operators – Dott, Lime and Tier – are participating in the trial, and will additionally charge a £1 unlock fee.

TfL said the scooters use geofencing technology to ensure they don’t stray outside of the designated areas, while they are also equipped with GPS-controlled parking zones, meaning they will not be able to be dumped on a pavement.

In addition, TfL said as part of the trial, the scooters will be limited to 12.5mph – compared with the national 15.5mph scooter speed limit – adding that riders will need to undertake – and pass – an ‘e-safety course’ before renting for the first time.

“Safety remains our number one priority for this trial and we will work closely with the e-scooter operators, London Councils and the boroughs to ensure rigorous standards are consistently met,” said Helen Sharp, TfL’s e-scooter trial lead.

“We will also continue to work closely with all of our stakeholders, including TfL’s Independent Disability Advisory Group, to ensure that the trial meets the needs of everybody living in, working in and visiting the trial areas.

“This new trial will provide the data and insights we need to determine the longer-term role e-scooters could play in our strategy for a greener and healthier future for London.”

Private e-scooters remain illegal

The Metropolitan Police said it supported the trial but warned private e-scooter riders risk a £300 fixed penalty and six points added onto their driving licence if they are stopped.

“We’d like to remind everybody that private e-scooters used outside this trial remain illegal and will be dealt with by way of seizure,” said the force’s Chief Superintendent, Simon Ovens.

Tees Valley last year became the first place you can legally ride an e-scooter in the UK.

Last year, the Parliamentary Advisory Council for Transport Safety (PACTS), which advises MPs and members of the House of Lords in the UK parliament on air, rail and road safety issues, described e-scooters as having features which are ‘inherently unsafe’ in a report.

It warned the small wheels of e-scooters are “incapable of safely negotiating the ruts, potholes and uneven surfaces of many urban streets”, adding that it is “very difficult” for riders to see vehicles approaching from behind due to the lack of mirrors.

PACTS added the standing position of an e-scooter is “unstable” and said this puts riders in danger of being thrown forward more quickly and with more force than a cyclist

The advisory council claimed an e-scooter rider is eight times more likely to sustain a head injury than a cyclist.

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Electric car charge points to get ‘iconic’ design makeover

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Ionity EV charge point

Electric vehicle charge points are to turn from ‘eyesores’ into designs ‘as iconic as red telephone boxes’ under new plans by the Department for Transport.

The DfT is looking to award a £200k contract to a design team who can create an “iconic, functional public electric vehicle charge point”.

The government departments aims to create a design that can be used as a guide for local authorities and companies who wish to use it, reports the Telegraph.

A survey last year found that many see EV charging points as eyesores and 1 in 2 people would not want them installed on their street.

Yet charge point rollout needs to accelerate if the government is to hit a target to phase out petrol and diesel cars from 2030.

Former transport minister Sir John Hayes believes the new design project could help EV charge points “become a piece of iconic British street furniture.

“The project will generate excitement of our charge point rollout ambitions and contribute to a sector-wide conversation on good charge point design.”

Mr Hayes pointed to the red telephone box, designed by Sir Giles Gilbert Scott in 1926.

“The design becomes critical, not only so that it’s recognisable, but also that it’s something people enjoy seeing.”

There are currently around 41,500 individual public electric car charge point connectors in the UK, according to Zap-Map, at 15,400 locations. Around 600 have been added in the past 30 days.

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Young drivers ‘unaware’ how dangerous driving can be

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Young drivers sitting in a car

Just 14 percent of young motorists believe driving is the biggest threat to the safety of teenagers – despite road collisions being the single biggest cause of death among teens worldwide.

Research by the AA Charitable Trust said that while the perceived risk of driving has not changed much since 2008 (11 percent), the perception of drugs being the greatest threat to teenagers’ safety has risen from 31 percent to 39 percent since 2008.

It warned that 71 percent of fatal crashes involving young drivers occur on rural roads.

Young drivers (aged 17-to-24) are over-represented in rural crashes by 9 percent relative to all roads, with the over-representation highest for those aged 17 (27 percent) and decreasing with every subsequent year.

Young drivers are also shown to face a higher risk of death (2 percent) or serious injury (15.2 percent) when involved in a crash on a rural road compared to an urban road (0.6 percent and 11.3 percent respectively), the AA added.

“Road crashes are the single biggest killer of teenagers across the world, yet the general perception is that the inside of a car is a relatively safe place for them to be,” said Edmund King, the AA Charitable Trust’s director. 

“Understanding how, when and where young people are involved in crashes is vitally important to being able to improve their safety. Our latest research takes an in-depth look at rural roads and the particular and significant risks they pose to young drivers.”

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The ultimate Aston Martin DB5 collection: yours for £4 million

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Aston Martin DB5 Vantages

Three very rare Aston Martin DB5 Vantages are up for sale. The price for the complete collection? A cool £4 million.

Offered through Nicholas Mee & Co, the trio of DB5 Vantages – a coupe, convertible and one-off shooting brake estate – is said to be a one-in-a-lifetime sale.

Just 66 DB5 Vantages were built originally, with the production run consisting of 60 coupes, five convertibles and the single shooting brake.

Vantage specification cars had their engines enlarged from 3.7 litres to 4.0 litres. They also produced an extra 40hp above the standard model’s 282hp.

Aston Martin DB5 Vantages

The shooting brake was reportedly built to accommodate former Aston Martin chairman David Brown’s gun dog and polo equipment, and was commissioned by dealer Cyril Williams of Wolverhampton. It features a hand-built aluminium body by London-based coachbuilders Harold Radford & Sons.

The three cars were collected over a 12-year period and have never been offered together before. Each has been restored and the company claims they are in ‘as new’ condition. 

They all come with a history file populated with original build details, BMIHT certificates, maintenance records, ownership documentation and restoration particulars, detailing the stories of each individual car from new.

Aston Martin DB5 Vantages

“In the 40 or more years I have been dealing in Aston Martin cars, I have never been more excited than to offer this fabulous collection of iconic DB5 Vantages,” said Nicholas Mee. 

“Each one of them is extremely rare, they are all in a beautifully restored condition and we are delighted to bring to market, this once in a lifetime opportunity for a collector to invest in this unique DB5 Vantage collection.”

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Free car insurance for motorists getting their Covid jab

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Car insurance

Short-term car insurance company Veygo will offer three hours of free cover to drivers who are making a journey to receive their Covid-19 vaccine.

The company said it is introducing the offer – valid until 30 June – in case people need to borrow a car or temporarily insure their own vehicle in order to make the journey safely.

In order to qualify, motorists will need to purchase the three-hour insurance plan and then apply for a refund, including a photo of their vaccination card.

Helping people get vaccinated

Car insurance

“It’s been a difficult year and the vaccination programme has provided the light at the end of the tunnel. We’re hoping this offer will help ease any concerns for people who may find it difficult to make it to their appointment,” said Gunnar Peters, CEO of Veygo.

“We want to make sure the vaccination programme continues to move at pace, and that people can get their jab as easily as possible and protect themselves from Covid-19. Our insurance policies offer the right cover if people need to borrow a car, so they can travel with peace of mind that they are protected, as well as other road users.”

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New car sales soar 674% after May 2020 lockdown

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Nissan 21-plate

New car registrations were up 674 percent in May 2021 as auto retailers continued to recover after 2020’s covid-related lockdowns.

Almost 157,000 new cars hit the roads, a near-eightfold increase on the mere 20k vehicles that were registered in 2020.

However, the Society of Motor Manufacturers is still sounding a note of caution, pointing out that 2021’s new car registrations remain 29.1 percent down on the 10-year average.

Improving business confidence is driving the growth in registrations, with large fleets accounting for more than half the new cars that hit the roads in May.

Fleet registrations grew twice as fast as private registrations last month.

This is also seeing a growth in the UK’s plug-in market, which accounted for 13.8 percent of sales. This is up from 7.2 percent last year.

Pure electric sales comprise 8.4 percent of the marketplace with plug-in hybrids making up 6.3 percent.

In contrast, pure diesel sales dropped to less than 1 in 10 registrations, with the addition of mild hybrid diesel only taking the total up to 16.7 percent. Petrol, by way of comparison, now accounts for over 6 in 10 new car sales.

“With dealerships back open and a brighter, sunnier, economic outlook, May’s registrations are as good as could reasonably be expected,” said SMMT chief executive Mike Hawes.

“Increased business confidence is driving the recovery, something that needs to be maintained and translated in private consumer demand as the economy emerges from pandemic support measures.

“Demand for electrified vehicles is helping encourage people into showrooms, but for these technologies to surpass their fossil-fuelled equivalents, a long-term strategy for market transition and infrastructure investment is required.”

May 2021’s top performers

In the battle of the brands, Volkswagen beat Vauxhall with the Golf pipping the Corsa to top spot.

Surprisingly, the Volkswagen Polo was third, with the Ford Fiesta – a perennial UK best-seller – way down in seventh place.

Ford has been hit by the global chip shortage which has affected production of both the Fiesta and Focus, the latter of which dropped out of the top 10 best-sellers chart.

Ford did snare fifth place with the Puma, which is now the sixth best-selling car so far in 2021.

The Corsa continues to stretch ahead of the Fiesta in the overall 2021 chart though, with the Mercedes-Benz A-Class taking third.

May 2021 best-selling cars

1: Volkswagen Golf

2: Vauxhall Corsa

3: Volkswagen Polo

4: Mercedes-Benz A-Class

5: Ford Puma

6: Kia Sportage

7: Ford Fiesta

8: Toyota Yaris

9: Mini

10: Audi A3

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