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Tesla accused of banning owners from talking about faults with cars

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Tesla accused of banning owners from talking about faults with their cars

American safety regulators are looking into claims Tesla has forced owners to sign non-disclosure agreements over Model S suspension issues in exchange for out-of-warranty repairs.

The US National Highway Traffic Safety Administration (NHTSA) is investigating reports of a defect causing Model S suspension control arms to break and the driver to lose control of the car.

One member of the Tesla Motors Club forum reported that Tesla offered to go halves on repair costs for suspension issues if they signed a ‘goodwill’ agreement.

The agreement said: “You agree to keep confidential our provision of the Goodwill, the terms of this agreement and the incidents or claims leading or related to our provision of the Goodwill. In accepting the Goodwill, you hereby release and discharge Tesla and related persons or entities from any and all claims or damages arising out of or in any way connected with any claims or incidents leading or related to our provision of the Goodwill.

“You further agree that you will not commence, participate or voluntarily aid in any action at law or in equity or any legal proceeding against Tesla or related persons or entities based upon facts related to the claims or incidents leading to or related to this Goodwill.”

A NHTSA spokesman said that the agency learned of a ‘troublesome’ non-disclosure agreement over a repair issue that could have serious safety implications.

In a statement, the NHTSA said: “The agency immediately informed Tesla that any language implying that consumers should not contact the agency regarding safety concerns is unacceptable, and NHTSA expects Tesla to eliminate any such language.”

Tesla representatives have reportedly told the agency that it was not the company’s intention to dissuade owners from contacting NHTSA.

Motoring Research has contacted Tesla Motors UK to find out if any models in Europe have been affected – and whether owners have been asked to sign non-disclosure agreements similar to those used in the US.

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The 5 best new car optional extras revealed

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The 5 best new car optional extras revealed

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Jaguar XE Configurator

Most new car options are not worth anything to secondhand buyers, meaning you won’t get a penny back from your up-front spend on the used car market.

There are, however, a couple of options that are worth having, says used car expert Rupert Pontin. He’s thus revealed his five must-haves if you don’t want to lose all your option outlay when you sell your car.

“Apart from these five, almost nothing that can be added to a vehicle has any real value,” he said.

“Even some options that are very expensive, such as advanced safety features and upgraded audio systems, offer little or nothing.” 

His advice if you’re thinking about adding options to your new car? “Unless you really want them, don’t waste your money.”

The five optional extras worth having

1: Sat nav

Rapidly being seen as almost an essential feature on any premium car, says Pontin, and increasingly for vehicles below. If your luxury car has a basic system as standard, the optional upgraded sat-nav with bigger screen and better mapping will add value.

2: Bigger alloy wheels

Wheels have the biggest visual impact on a car after colour, says Pontin. Bigger wheels improve the forecourt appeal of every vehicle.

3: Panoramic roof

A definite plus point, reckons Pontin: it both looks more appealing and adds extra light into the cabin that boosts everyday driving.

4: Bluetooth / car integration

Systems such as Apple CarPlay and Android Auto are essential for younger buyers who consider controlling their smartphone while on the move a deal maker (or breaker). “The better the phone integration, the faster the sale.”

5: Air conditioning / climate control

Very few cars are sold without air con these days, says Pontin: it’s very difficult to sell cars without it. “At the upper end of the market, having climate control rather than bog-standard air con is important.”

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This is why you should leave your car after a breakdown

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This is why you should leave your car after a breakdown

If you’ve broken down it’s tempting to stay in your vehicle and wait for recovery to help. After all, it’s warm and comfortable in there – why would you want to stand on the roadside, particularly in bad weather?

Well, you may think again after seeing these pictures. This Citroen Xsara Picasso had broken down on the A45 dual carriageway in Solihull yesterday leaving its passengers stranded.

This is why you should leave your car after a breakdown

Fortunately, they had left the vehicle when a Ford Transit carrying logs slammed into the back of it, causing substantial damage.

The 20-year-old van driver was taken to hospital with minor injuries. We bet the passengers in the Picasso won’t consider staying in their car next time they breakdown.

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‘i-sapping’ car breakdown risk for unwary motorists

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'i-sapping' car breakdown risk for unwary motorists

Motorists charging sat navs, smartphones and iPods from their car’s 12v socket are at increased risk of battery-related breakdowns, warns Kwik-Fit.

The automotive repair firm has dubbed the problem ‘i-sapping’.

More than three in five drivers are charging devices in their car using the 12v socket, with nearly four in 10 charging sat navs and over a third topping up their smartphones.

However, because batteries have to work so much harder in the winter, this extra drain is putting motorists at risk of breakdowns and non-starting issues.

The fact more than half of drivers do not get their batteries checked during winter is not helping, says the firm.

Communications director Roger Griggs said: “Many motorists don’t realise the effect devices plugged into their cars can have on a battery.

“Sat navs, tablets and other gadgets that are designed to make our lives more comfortable can actually have the opposite effect, by cutting short the life of even a new battery and leaving us stuck with a car that won’t start.

“At Kwik Fit, we often see an increase in vehicles coming in with battery issues when the temperatures drop, normally to the surprise of the customer.”

The firm advises anyone with a battery more than five years old to get it checked – that’s “a usual turning point in a battery’s life”.

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Opinion: we need more motorway cameras

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Opinion: we need more motorway cameras

This morning we revealed that there are 27% fewer dedicated traffic police on our roads compared to just five years ago. That’s a worrying stat. Especially if you drive around the M25 regularly.

You see, while there are cameras everywhere along the M25, ready for sniping that person who strays up to 60mph when the 50mph signs are displaying on the gantries, there is so much poor driving that the police aren’t there to see.

It’s interesting to look at the police areas in which the M25 passes, and how traffic officer numbers have fluctuated over the years.

As of 31 March 2015, Kent has 94 traffic officers (a drop of 44 compared to 2010), Surrey has 94 (down by 6), Thames Valley 204 (down by 24), Hertfordshire 91 (down by 48) and Essex 148 (down by 109 compared to 2010, but up by 72 compared to 2014).

The general theme is that you’re considerably less likely to see a liveried 3 Series patrolling London’s orbital motorway than just five years ago.

So what’s the solution? More traffic cops, obviously. But as cuts mean that’s unlikely to happen in the near future, I have another idea. Why not turn all those average speed cameras into lane-hogging cameras?

Lane-hogging is a huge issue on the M25. It probably accounts for something like 154% of congestion (figure might not be entirely accurate). Traffic officers are now able to dish out on-the-spot fines for those showing poor lane discipline, but they’re not there to do so.

So, how difficult could it be to use those cameras to catch lane-hoggers? As I was sat in traffic on the M25, I was giving this thought. Simply, they could read number plates of cars passing through in each lane, and any vehicle that repeatedly passes under cameras in the same lane could be flagged up.

Obviously it can’t be that simple. What about if there’s heavy traffic, where it just isn’t possible or practical to move between lanes? This is 2016… it can’t be that difficult for cameras to cleverly work out whether the inside lanes are clear enough for cars to move over.

Alternatively, they could just be used to snipe motorists continually passing under middle lane cameras at speeds above 60mph – in which case the motorway should be clear enough to move over occasionally.

Sure, some people won’t support the idea of more cameras. But anything that stops middle-lane morons clogging up the M25 is fine with me. What do you think?

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Vauxhall issues SECOND recall over Zafira fire risk

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Vauxhall issues SECOND recall over Zafira fire risk

Vauxhall is writing to more than 230,000 Zafira ‘B’ owners inviting them to have ‘preventative action’ carried out in a bid to prevent any more cars going up in flames.

Last year, the firm revealed that Zafira models built between 2005 and 2014 and fitted with air-con could be affected by an issue that causes a thermal fuse in the blower motor resistor to start a fire.

Vauxhall continues to blame this issue on ‘improper repairs’ of the heating system – and Motoring Research suspects this could be caused by cheap parts bought on internet auction site eBay.

Since then, Vauxhall has been recalling vehicles to ‘return them to their original condition’, by replacing resistors in every Zafira B affected, as well as the blower motor and pollen filter when required.

But now, following guidance from the Driver and Vehicle Standards Agency (DVSA), Vauxhall has ‘decided to go one step further’ and issue a further recall.

In a statement, the manufacturer said: “While the current action achieves the objective of returning vehicles to their original condition, after extensive investigations we have decided to go further and improve the overall robustness of the system.

“We will therefore be initiating a second recall to replace the current soldered fuse resistor with a wax fuse resistor so reducing the opportunity for manipulation. When the recalls are complete, all vehicles will have a new wax fuse resistor, a new blower motor and a new moulding at the base of the windscreen to address water ingress.”

The work will be carried out free of charge, and Vauxhall will be writing to owners on a staggered basis starting from August.

Not all customers have welcomed the news, however. One owner, Jemma Louise, posted in the Facebook group that originally brought the issue to light, saying: “Customers are ‘top priority’? Well I’ve certainly not been dealt with as ‘top priority’ – I’ve had to book my car in for the initial first recall FOUR TIMES now because they keep messing with my appointment. [I’m] FURIOUS they are risking me, my young daughter and childminding children for six months.

“I will never buy a Vauxhall again.”

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Indian cars achieve ZERO stars in latest Global NCAP crash tests

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Indian cars achieve ZERO stars in latest Global NCAP crash tests

The latest five cars to be crash tested by Global NCAP in Delhi have scored zero stars across the board.

The Renault Kwid, Maruti Suzuki Celerio, Maruti Suzuki Eeco, Mahindra Scorpio and Hyundai Eon all showed dangerously low levels of adult occupant protection, according to Global NCAP.

Three versions of the Renault Kwid were tested – including one with airbags – but each received a zero-star rating for adult safety.

Secretary general of Global NCAP, David Ward, said: “The latest results show how important it is for cars to have a body shell that can remain stable in a crash. This is an absolutely crucial pre-requisite for occupant safety together with fitment at least of front air bags.

“It is very surprising that a manufacturer like Renault introduced the Kwid initially lacking this essential feature. Global NCAP strongly believes that no manufacturer anywhere in the world should be developing new models that are so clearly sub-standard. Car makers must ensure that their new models pass the UN’s minimum crash test regulations, and support use of an airbag.

“We welcome Renault’s efforts to correct this and we look forward to testing another improved version with airbags. Renault has a strong record of achievement in safety in Europe and it should offer the same commitment to its customers in India.”

Previously, Global NCAP has written to General Motors chairman and CEO Mary Barra pleading for the firm to fix ‘life-threatening’ safety issues in Latin America.

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London T-Charge mooted for 2017

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London T-ChargeLondon Mayor Sadiq Khan is considering a vehicle toxicity charge, or T-Charge, to discourage drivers of older, dirtier vehicles from driving into London – and the scheme could go live as soon as 2017.

Imposed on top of the existing London Congestion Charge, a cost of around £12.50 is said to be under consideration for the new T-Charge.

It would take in the same area as the Congestion Charge and use the same monitoring cameras: drivers would pay it via the same channels, with number plate recognition cameras automatically identifying those cars liable for the extra charge.

It could raise the cost of driving an older car into Central London to £24 a day.

Officials are said to be looking at Berlin’s Low Emissions Zone, which imposes charges on drivers of Euro 4 diesel cars (2005 or older) and Euro 1 petrol cars (1992 or older).

The T-Charge proposals will form part of a series of proposals the Mayor aims to put into public consultation within the next few weeks. Other plans include:

  • Doubling the proposed Ultra Low Emission Zone (ULEZ) area from the North Circular to South Circular inner ring roads
  • Bringing in the ULEZ earlier, possibly 2019 instead of 2020
  • Introducing Clean Bus Corridors, which would put the cleanest buses onto the dirtiest routes
  • A London diesel scrappage scheme

Reports suggest London’s air quality is among the worst in the world, with King’s College London last year attributing almost 9,500 deaths in 2010 alone to the NOx and PM2.5 particulate pollution.

Diesel vehicles are key emitters of NOx and particulates, with London’s Oxford Street having the worst NO2 levels in the world due to its high concentration of diesel buses.

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Porsche vindicated? 718 Boxster S scores top ‘A’ rating for NOx emissions

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Porsche 718 Boxster S
Porsche engineers may be breathing a clean-air sigh of relief as the results from the independent EQUA Index NOx tests show the new four-cylinder 718 Boxster S has achieved a best-possible A-rating for its low emissions.

It’s an excellent result for a sports car – although enthusiasts may still be questioning Porsche’s four-cylinder turbo move: the (admittedly much more expensive) Porsche 911 Carrera S Coupe was also given an A-rating for NOx emissions…

New EQUA ‘NCAP for NOx emissions’ test ranks real-world car pollution

Other new cars tested that gained the top A rating this month were the Ford Focus RS and Audi TT 1.8 TFSI Sport; indeed, nine of the 10 petrol cars tested this month scored the top A rating.

In contrast, the best-ranked diesel models tested only scored a C-rating; they were the BMW 320d ED, Volkswagen CC 2.0 TDI and Skoda Superb 1.6 TDI. Other diesels performed worse still.

This, says Emissions Analytics – the organisation behind the EQUA Index testing regime – proves that petrol-powered sports cars are capable of lower NOx emissions than regular diesel-powered saloon cars.

A C-rated car meets the Euro 5 limit for diesels, rather than the current Euro 6 standard, and is similar to the generous 2.1 conformity factor for Euro 6 diesels under the forthcoming new European ‘real world’ drive cycle tests.

An A-rated car, in contrast, meets Euro 6 emissions with ease; NOx emissions are almost non-existent. Whether enthusiasts consider that enough to justify a four-cylinder turbo Porsche is another matter…

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Nissan confirms talks to buy into Mitsubishi

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Nissan IDS ConceptNissan has confirmed it is in “advanced talks” with Mitsubishi to buy a stake in the firm, with sources suggesting Nissan is looking to buy a controlling stake in the crisis-hit car maker.

UPDATE: Nissan has now confirmed it is buying a 34% stake in Mitsubishi Motors for $2.2 billion (£1.5 billion). Nissan chief Carlos Ghosn vowed in a press conference to help restore trust in Mitsubishi.

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Nissan is significantly larger that Mitsubishi, which admitted in April it has been overstating fuel economy through rigging official fuel economy tests. Mitsubishi’s stock has plummeted by more than 40% since news of the fuel economy test scandal broke, wiping £2 billion off its value.

Ironically it was Nissan that discovered Mitsubishi was overstating fuel economy, when it assessed joint venture minicars built by Mitsubishi for the two companies.

Mitsubishi has since discovered it’s been overstating Japanese market fuel economy for 25 years.

“Nissan and Mitsubishi are discussing various matters including capital co-operation, but nothing has been decided,” said the two companies in earlier statements.

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