How to ensure a successful car insurance claim

Two percent of car insurance claims are rejected by insurers, which means 43,000 are turned down every year. Here are five ways to ensure a successful claim

How to ensure a successful car insurance claim

Around 43,000 car insurance claims are turned down every year, leaving motorists out of luck and out of pocket. 

Conversely, insurers pay out just under £22 million for private car insurance claims every day, which equates to just under £3,000 per claim. 

If you want to avoid being one of the two percent of motorists who have their car insurance claim rejected, take a look at these five ways to ensure a claim doesn’t get turned down.

Buy the right policy

Not having the right cover in place is one of the most common reasons why car insurance claims are turned down. Don’t just buy on price – make sure you consider all your needs. For example, if you drive to work, make sure the policy includes commuting.

The claim value being below the policy excess is another reason why claims are rejected. Be sure to check your voluntary and complusory excesses before arranging cover.

Read the small print

car insurance claim form

It’s always tempting not to read the small print, but you could be missing out on what isn’t covered by the policy. The policy document will outline any procedures you need to follow, such as notifying the insurer if you change your job or move house.

Modifying your vehicle could invalidate the policy, so notify your insurer if you fit a towbar. Similarly, if you exceed your agreed annual mileage, you’re at risk of having your car insurance claim rejected.

Secure and maintain your car

Insurers expect drivers to take steps to prevent accidents, theft, loss or damage. A theft claim will be rejected if the key has been left in the ignition or the driver is found to have been under the influence of drink or drugs.

A car insurance policy is invalid without a current MOT certificate unless the vehicle has been declared SORN and the policyholder has arranged laid-up cover.

Act quickly and follow the procedures

Car insurance Brexit

In the event of a claim, follow the procedure outlined in the policy document and report losses promptly. The insurance company will guide you through the claims process and deal with a third party on your behalf.

Be sure to write down anything relating to an accident; dashcam footage and photographic evidence can be extremely useful in the event of a claim.

Be honest if you want a successful car insurance claim

Don’t bend the truth when arranging cover or making a claim. Providing incorrect information or omitting details could invalidate your insurance, as could exaggerating the value of a claim.

If an insurance company finds that you have been dishonest, they are entitled to decline the entire claim.

‘Insurance is complex’

Matt Oliver from GoCompare, the company behind the car insurance advice, said: “Insurance is complex, but when applying for cover, it’s essential to be honest, and take the time to read through the policy details to make sure it covers everything you need and has excess levels you can afford.

“The information you give when applying for insurance is used to determine the cost of cover, so omitting information or bending the truth to get a cheaper deal could land you in trouble if you need to make a claim.”  

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Gavin Braithwaite-Smith
Writer with a penchant for #FrenchTat. Also doing a passable impression of Cousin Eddie in an Italian-German beige motorhome.


  1. Gavin, thanks for the tips. I have had to make a claim recently and luckily it went my way, eventually but it took a bit of to and froing with the car insurance company. If I had of had this post back then it may have gone smoother.

  2. I like what you said about making sure that you read your insurance policy to see if modifying your car violates your insurance policy. My sister has been telling me about how she wants to get a new engine put in her car soon. I’ll share this information with her so that she can look into her options for insurance policies that will allow this.


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