Breakdown giant the AA has partnered with Instavolt, a provider of EV charging points, to offer telephone advice to electric car drivers.
The firms said the agreement is ‘intended to give drivers further confidence to switch to electric vehicles, by reassuring them with reliable and high-quality customer service whatever the time of day’.
As part of the deal, the AA will provide call centre support for Instavolt customers via a dedicated phone number. The AA customer service team will be able to resolve common charging queries, direct customers to Instavolt charging stations and help with account or payment queries.
However, the agreement doesn’t extend to calling out a man (or woman) with a van. A spokesperson for the Instavolt told Motoring Research the partnership is limited to customer service support, and not breakdown cover.
“Despite the rapid growth in EV adoption and the continual improvements in facilities and support for EV drivers nationwide, there still remains some hesitancy among certain owners to switch from petrol and diesel vehicles,” said Adrian Keen, Instavolt CEO.
“Securing the support of the AA’s customer services team will help to dispel any lingering concerns around the ease with which EV drivers encountering difficulties can find high quality help.”
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