Around half a million British motorists apply for a duplicate V5C registration document (car log book) every year – usually because their existing copy has been lost, damaged or stolen.
The Driver and Vehicle Licensing Agency (DVLA) allows motorists to get a new log book online. This facility was introduced in late 2020 – drivers previously had to send a paper form to Swansea – and it cut the typical time to receive a new log book from six weeks to five days.
“We know how important a log book is to motorists,” said DVLA chief executive, Julie Lennard. “If you have lost or damaged yours, the quickest way to get your duplicate document is to go to Gov.uk.” So, how exactly do you order a new V5C?
Ordering a new V5C online
You will need the following details to apply for a new car log book:
- Vehicle registration number
- Vehicle VIN/chassis number (usually stamped at the base of the windscreen)
- Name and postcode printed on your log book
You can also apply by phone, although this will take significantly longer. Also, you may not use the phone service if any details on the V5C have changed. The number to call is 0300 790 6802.
Ordering a duplicate log book costs £25 and you can pay by credit or debit card. Note that you cannot get a refund if you later find your lost V5C form.
Click here to visit the Gov.uk website and start your application for a new V5C. The online service is available between the hours of 7am and 8pm.
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