The 2019 JD Power UK Vehicle Dependability Study has named Peugeot as the most dependable mainstream car brand you can buy. Volvo, meanwhile, is the most dependable premium car brand this year.
The study, which is based on the responses of 11,530 owners of new cars registered from November 2015 to January 2018, measures problems experienced during the past 12 months, after 12-36 months of ownership.
Here, we run through every sector in the JD Power study and reveal the most dependable cars in each category.
City car winner: Volkswagen Up
JD Power examined 177 problem symptoms in eight categories: vehicle exterior; driving experience; features, control and displays; audio, communication, entertainment and navigation; seats; heating, ventilation and air conditioning; vehicle interior; and engine and transmission. The Volkswagen Up drives away with the award for the most dependable city car.
Runner-up: Hyundai i10
A winner in 2018, the Hyundai i10 is a runner-up in 2019. The city car comes with a comprehensive five-year unlimited mileage warranty, and prices start from £9,200.
Runner-up: Peugeot 108
This year’s JD Power study has been good for Peugeot, with the French company named as the UK’s most dependable car brand. The Peugeot 108 is another runner-up behind the Volkswagen Up.
Small car winner: Peugeot 208
Moving up a segment, the Peugeot 208 is the highest ranked small car in the JD Power study. This is the second consecutive victory for the popular supermini, which means the all-new 208 has a lot to live up to.
Runner-up: Hyundai i20
Like Peugeot, Hyundai has performed well in this year’s JD Power study, with the South Korean company finishing third on the list of dependable brands. Meanwhile, the i20 is a runner-up in the small car category.
Runner-up: Ford Fiesta
It might surprise you to discover that Ford Fiesta prices start from £15,670, but this is a small price to pay for a dependable supermini. Today’s Fiesta is available in various flavours, including the posh Vignale and high-riding Active.
Small SUV winner: Vauxhall Mokka and Mokka X
A runner-up in 2018, the Vauxhall Mokka goes one better in 2019 by being named the most dependable small SUV. This burgeoning segment is filled with some of the UK’s most popular cars, so this is a terrific result for Vauxhall.
Runner-up: Peugeot 2008
On the subject of Peugeot’s excellent performance in this year’s JD Power study, David Peel, managing director of Peugeot UK, said: “We’re committed to building vehicles with uncompromising quality, an instinctive driving experience and sharp design, and it’s great to see owners telling us they find all these characteristics when living with our vehicles year in year out.”
Runner-up: Nissan Juke
The Nissan Juke is one of the oldest cars in the segment, but the JD Power study would suggest that the ageing compact crossover shouldn’t be overlooked. Prices start from £15,520.
Compact car winner: Skoda Octavia
For the second year in a row, the Skoda Octavia drives away with the award for the most dependable compact car. Thanks to its large boot and spacious cabin, the Octavia is anything but compact, but at least you’ll have somewhere to store those JD Power awards.
Runner-up: Seat Leon
The Octavia’s Volkswagen Group sibling is a runner-up in the compact car category. The Seat Leon is available in five-door hatchback, estate and sporty Cupra versions, with prices starting from £18,265.
Runner-up: Ford Focus
It’s one of Britain’s most popular cars, but the Ford Focus also happens to be one of the most dependable. The fourth-generation Focus arrived in 2018 and prices start from £18,305. A sporty ST model will go on sale in 2019.
Compact SUV winner: Volkswagen Tiguan
The Volkswagen Tiguan is the most dependable compact SUV for the second year in a row. A longer Tiguan Allspace with seating for up to seven people joined the range in 2018.
Runner-up: Peugeot 3008
The 3008 is the fourth and final Peugeot to be named in the JD Power 2019 UK Vehicle Dependability Study. Mark Lendrich, head of research at JD Power Europe, said: “Long-term reliability has a direct impact on today’s sales and tomorrow’s brand loyalty. Peugeot did a great job in understanding the needs of its consumers, and therefore deserves to win the JD Power award for UK’s most dependable brand 2019.”
Runner-up: Honda CR-V
No reliability or dependability study would be complete without a Honda, but while the Jazz is conspicuous by its absence, the CR-V secures a runner-up slot in the compact SUV category.
Mid-size winner: Vauxhall Insignia
Another year, another category win for the Vauxhall Insignia. It might not be the most prestigious or desirable car in the segment, but to paraphrase Barry Davies, where are the premium Germans?
Runner-up: Mercedes-Benz C-Class
Ah, here’s one of them. Mercedes-Benz is the only premium brand to make the JD Power list, which just goes to prove that spending more money doesn’t necessarily result in an easier life.
Runner-up: Volkswagen Passat
An updated Volkswagen Passat is on the way, but the current model secures a runner-up spot in the mid-size category.
MPV winner: Ford C-Max/Grand C-Max
The humble MPV might be facing a fight for survival, but a people carrier will always offer greater flexibility for families. The Ford C-Max and the larger Grand C-Max are the UK’s most dependable MPVs.
Runner-up: Vauxhall Zafira
The Vauxhall Zafira: gone but not forgotten. These days, if you’re after a new seven-seat Vauxhall, your choice is limited to the Combo Life and Vivaro Life.
Runner-up: Citroen C4 Picasso/Grand C4 Picasso
The Citroen C4 Picasso and Grand C4 Picasso are now named the C4 Spacetourer and Grand C4 Spacetourer, presumably because Citroen’s finance department worked out how much they were paying Fundacion Picasso for the use of the Spanish artist’s name.
Large and luxury car winner: Mercedes-Benz E-Class
And finally, the Mercedes-Benz is victorious in the large and luxury car category. JD Power didn’t award any runner-up models in this category, so the posh Merc has the podium all to itself.