Volkswagen has tweeted an apology to customers for the dieselgate emissions scandal, promising customers it will “make things right”.
Admitting its guilt in the ‘defeat device’ emissions-cheating issue, Volkswagen Group of America CEO Michael Horn said it “would like to offer our deepest apologies to those affected by our violation of CARB and EPA emissions standards.”
Horn has set the firm an ambitious challenge, too: rectify the situation in the eyes of every single party affected by dieselgate.
“We will remedy the issue, and we will make things right in order to win back the trust of you, our customers, our dealers, the government, the public, and our employees.,” it said.
To do this, Horn has asked for time. “We kindly ask for your patience as we work very hard to address this complex issue, and we will share more information as soon as we can.”
Horn was the first Volkswagen official to speak out after the presence of Volkswagen’s defeat device emissions-cheating device became public. “We totally screwed up”, he said on Monday.
“I don’t think this will affect us long-term,” he added.
Update from Volkswagen regarding the EPA investigation: pic.twitter.com/fcmMcFWt3G
— Volkswagen USA (@VW) September 24, 2015